MukuraApparel.com is a branded website for Mukura LLC, a Florida-based company. All garment manufacturing is completed in our factory in Bogotá D.C, Colombia. All orders are quoted in US dollars, and payments are processed securely through Stripe or ACH transfer to our US bank account.
Order Fulfillment
Sample Orders:
- Typically fulfilled within 3-4 weeks after payment confirmation
- Requires all necessary information and patterns from the customer
Production Orders:
- Timelines vary depending on order size
- Usually 6-8 weeks after sample approval and advance deposit clearance
Shipping and Delivery
- All orders are quoted Ex-works (EXW) Incoterms
- Buyers can choose to handle importation independently or through Mukura LLC
- Specific shipping methods, times, and rates will be provided upon order confirmation
Delays and Limitations
Mukura LLC is not responsible for delays outside our direct control, including but not limited to:
- Fabric mill delays
- Logistics issues
- Weather-related disruptions
- Supplier-caused delays
Refund and Cancellation Policy
- Sample orders are non-refundable once production has begun
- For production orders, cancellation requests must be made in writing before manufacturing starts
- Refund eligibility and terms will be assessed on a case-by-case basis
Customer Service
For inquiries or support, please contact us at:
- Email: hello@mukuraapparel.com
- Mailing Address: 10802 SW 146TH CT, MIAMI, FL 33186
Privacy and Security
- We do not share or resell our clients’ information
- All payment processing follows Stripe’s privacy and security protocols
- Our website uses HTTPS to ensure secure transactions
Currency
All prices on MukuraApparel.com are listed in United States Dollars (USD).
Accepted Payment Methods
We accept major credit cards through our secure payment processor, Stripe. Logos of accepted cards are displayed during the checkout process.
By placing an order with MukuraApparel.com, you acknowledge that you have read, understood, and agree to these policies.